Prague Airport has received the 2019 Airport Service Quality Award, presented annually by the Airports Council International (ACI) to the best airports with the highest provable level of customer satisfaction with the services provided.
Prague Airport has defended its victory of last year, this time sharing the title of the best European airport in the category of 15 – 25 million handled passengers with the airports in Ankara and St. Petersburg.
Prague Airport has also become one of only seven airports in the world to receive a special Roll of Excellence award, presented to airports with frequent success in the field of customer experience.
“Winning the Airport Service Quality Award based on feedback from actual passengers passing through our airport has confirmed that we can ensure the high quality of our services regardless of the level of traffic. Despite the fact that this year’s tourism was affected by the crisis associated with the spread of COVID-19, we have not lowered our set customer experience standards,” said Václav Řehoř, Chairman of the Prague Airport Board of Directors, said.
The Airport Service Quality (ASQ) program is run by the Airport Council International. It is one of the world’s most prestigious initiatives focused on research and evaluation of customer satisfaction with services provided at the world’s most important airports.
European airports per individual categories recognized as the best in passenger satisfaction in 2019:
Up to 2 million handled passengers a year: Alesund (Norway), Valverde (Spain), Melilla (Spain), San Sebastián (Spain), Bodo (Norway)
2-5 million handled passengers a year: Menorca (Spain), Skopje (Northern Macedonia), Tallinn (Estonia), Zagreb (Croatia)
5-15 million handled passengers a year: Alicante (Spain), Bergen (Norway), Izmir (Turkey), Sochi (Russia), Keflavik (Iceland), Luqa (Malta), Newcastle (Great Britain), Porto (Portugal)
15-25 million handled passengers a year: Ankara (Turkey), Prague (the Czech Republic), Saint Petersburg (Russia)
25-40 million handled passengers a year: Copenhagen (Denmark), Zurich (Switzerland), Oslo (Norway)
Over 40 million handled passengers a year: Rome Fiumicino (Italy), Moscow Sheremetyevo (Russia)