Airbnb’s Enhanced Cleaning Protocol and a step-by-step guide cleaning guide are now available to hosts in the Czech Republic, Hungary, and Poland.
Hosts in these countries can access the Enhanced Cleaning Protocol materials in their local language through the Resource Center, including a Quick Start Guide and Cleaning Handbook with guidance on the use of personal protective equipment, how to clean every room in a home, what to sanitize, and what supplies to have on hand. In addition to cleaning guidelines, hosts need to comply with guidance from governments or health authorities in their local jurisdictions.
“I learned about the introduction of the cleaning protocol from an e-mail sent directly by Airbnb. For me, not much has changed in my already established method of cleaning, with the exception of additional disinfection. My guests are provided with disinfectants and face masks. I also inform them about the current situation, eg about current obligations for wearing the masks.
When the guests come to us, I will welcome everyone to say that I apologize, but that I can’t shake their hand at this time, everyone immediately smiles that they understand this and thanks to that a good atmosphere of trust is established when guests see that I don´t take the situation and this period lightly,” says Petra, a Prague host.
The safety and health of the Airbnb community and general public is a key priority for Airbnb. Shortly after the outbreak of COVID-19, Airbnb already announced the introduction of an Enhanced Cleaning Protocol, which includes guidelines on cleaning and disinfecting listings for hosts.
The Cleaning Protocol, which was recently confirmed by the World Travel & Tourism Council and awarded with the international “Safe Travels” seal, is available to hosts in 75 countries worldwide. For guests the listing description clearly identifies listings, which are implementing the Enhanced Cleaning Protocol:
While domestic travel is particularly popular this year, not least due to the on-going uncertainties caused by the outbreak of COVID-19, Airbnb regularly informs hosts and guests about applicable rules, including hygiene and safety regulations.
Airbnb’s Enhanced Cleaning Protocol was developed in coordination with former Surgeon General of the United States Vivek Murthy and informed by guidance from the US and European Centers for Disease Control and Prevention.
“We will continue to recommend and support hosts to adhere to Airbnb’s Enhanced Cleaning Protocol, which builds on our strong historical track record of cleanliness: 94 percent of all Airbnb reviews show that guests are satisfied with cleaning, scoring it at 4 or 5 stars after their stays. By following this cleaning protocol, hosts are taking significant steps toward protecting themselves, their guests and the communities in which they live,” stated Airbnb on its website.
To learn more about the Airbnb Enhanced Clean program, visit airbnb.com/cleaning.
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