The Bureau, from ICON Communication Centres s.r.o. (ICON), offers brands pay-per-minute access to world-class, multilingual contact centre services for improved cost efficiency and simplified scalability. The solutions provided by The Bureau are underpinned by the same features that are synonymous with ICON’s award-winning BPO service – native-level multilingual agents, complete solution customisation, and 24/7/365 operation. Brands can re-imagine the future of their customer service delivery model by harnessing the benefits of outsourcing to optimise crucial customer-centric activities. The Bureau’s simplified pricing structure and flexible options are ideal for a variety of inbound services including payments, account management, call overflow, concierge call-handling, complaints, reservations, confidential hotlines, product recalls, and more. “Many brands were not ready to cope with the uncertainty that the COVID crisis brought to their customer operations; however, The Bureau helped brands implement outsourced processes for out-of-hours customer care, call overflow, disaster recovery, and critical business continuity functions.” Helen Hickin – CEO – ICON Communication Centres s.r.o. Pay-per-minute contact centre services provide a low-cost opportunity for brands to test the deployment or optimisation of crucial activities that support the delivery of customer care services to the business. The simplicity of The Bureau allows solutions to quickly pivot to accommodate any changes to products,...
Czech citizens and tourists can now buy cannabis products from vending machines that were installed earlier last week in Prague, Ostrava, Cheb, and Olomouc.
The Czech Republic is changing the rules of entry for unmarried partners of Czech citizens who have been separated by the existing EU-wide travel ban.
The tally of active cases of the new coronavirus in the Czech Republic has risen to 4,764, above the previous high of 4,737 seen in April, health ministry data showed on Sunday. The new cases are mostly registered in the north-east where a mine outbreak occurred and have so far been milder than before. The active cases have gone up as the daily has been above 100 over the past few days, outscoring the number of recoveries. Outbreaks are rising in the region, and Covid-19 is spreading to at-risk groups over the age of 65. The number of people in hospitals was 135 on Saturday, far below capacities of the national health system as presented by the government. On Friday, authorities tightened coronavirus restrictions in the Moravian-Silesian region. Under the tightening of restrictions, the compulsory wearing of face coverings has been reintroduced, while restaurant opening hours have been reduced. Workers crossing the borders of Poland and Slovakia to start their job must submit a negative test every two weeks for COVID-19, the disease caused by the new coronavirus. Additionally, checks have been implemented for individuals at border-crossings. The Czech Republic had 13,885 confirmed cases of coronavirus infection, with 113 new...
They wanted to be models. Mostly, college students, the young women submitted online applications that promised a “comfortable start” in the industry — only to learn that the modeling job was a pornography shoot. Detectives from the National Centre for Combatting Organized Crime have uncovered a group of nine people who offered paid professional modeling photograph opportunities, but in reality, they manipulate them into filming pornographic videos and put online under the channel “Czech casting”. The nine people are accused of human trafficking, sexual coercion and rape, spokesman Jaroslav Ibehej, told police on Friday. “From 2013, they have been advertised job offers presented as professional modeling photography for women over 18, promising earnings ranging from CZK 1,000 to CZK 5,000. However, according to our investigations, it was just a pretext to manipulate the women to produce and distribute pornographic videos,” said Ibehej. The group was well organized. “They were bringing the women to the casting place, signing contracts for the casting, verifying the age of majority, and conducting professional interviews,” added Ibehej. “Czech police is still in the process of identifying all the women recruited, filmed, coerced and defrauded by this conspiracy,” the complaint says. The videos were posted online...
One person was killed and dozens injured when two trains collided in the Czech Republic’s second fatal rail crash this month, officials said. The Czech Rail Safety Inspectorate said the accident occurred near the station of Český Brod located just east of Prague shortly after 21.30 p.m. It said the passenger train smashed into the standing freight train. The regional rescue service said up to 35 passengers were injured. Some were transported to nearby hospitals for treatment. One of the train drivers died in the crash, CTK news agency reported. There were around 100 people on board the train at the time of the accident. The major track linking the capital with the eastern part of the country is expected to be closed until Wednesday morning, the Czech Railways said. Authorities are investigating the cause of the accident. Another train collision killed two people and injured 24 in the northwest of the country near the border with Germany on July 7. If you are looking for a job in Prague, check our new job section here Time to move to a new flat? Rents with no commission here! Want to advertise your business on Prague Morning? Contact...
Huawei and Seznam has announced a partnership to feature Seznam.cz services pre-installed in new Huawei phones launched in the Czech Republic. “Huawei and Seznam.cz have agreed on partnerships and cooperation in many areas. Seznam.cz, as a major developer of many mobile applications in the Czech Republic, supports Huawei in building its own application store. The recently introduced P40, P40 Pro and P40 Lite phones are the first models, and we believe that our customers will appreciate it,” Czech News Agency (CTK) quoted Filip Matys, Huawei’s product portfolio manager, as saying on Monday. The new phones will have access to apps such as Mapy.cz, Novinky.cz, Seznam.cz, Seznam news, Televiz Seznam, Email.cz, and more. These and other selected applications will be available to download from AppGallery. Also, Huawei is marketing these apps as a potential replacement of Google Mobile Services in the country and has a huge user base. For instance, Mapy.cz has 223 thousand installations, followed by Kupi.cz (100 thousand), TV Seznam (20 thousand), and Seznam.cz (eight thousand installations). Currently, some of these apps are not yet available on the AppGallery but may soon make their way among users. “Huawei mobile devices form a large part of the market in the...
A Czech woman from Nový Jičin could face up to eight years in prison for ignoring the home quarantine prescribed by the local hospital. In May, the woman was required to self-isolate for two weeks upon being discharged from the city hospital, where a few COVID-19 infections had occurred, Czech Television reported. During the self-quarantine period, the woman left her home in the Moravian-Silesian Region, took a taxi to a shopping center, and visited a few public places without wearing a face mask. The Czech woman told police that he felt stifled and stressed due to the enforced isolation. The Czech government has classified COVID-19 as an infectious disease and, in addition to financial penalties, violators may be subject to criminal prosecution for the crime of spreading an infectious disease pursuant to Sections 152 and 153 of the Criminal Code. Deliberately spreading the virus may be punishable by imprisonment for a period of up to twelve years, and a fine up to CZK 3 million. The Czech Republic had 13,238 confirmed cases of coronavirus infection by Tuesday morning, with 64 new infections on Monday. So far 8,373 people have recovered and 353 people have died. If you are...
According to the Minister of Health Adam Vojtěch, the compulsory use of facemasks on public transport may return from October or November. “In autumn, the normal seasonal flu could compound health risks stemming from the coronavirus pandemic. Additional tests will also be needed to exclude other diseases,” says Vojtech. “The incidence of the disease will determine whether we need to wear face masks again. We need to prevent the spread of infection when other respiratory viruses will circulate,” added Vojtěch. Currently, masks are mandatory only in the Prague metro and in public transport in the Moravian-Silesian and Jihlava regions. It should also be worn in inpatient facilities and nursing homes, as well as indoors at public events. The compulsory use of the face mask was introduced by the Czech government on March 19, when citizens were “obliged to wear any form of respiratory protection in public places, including in the open air”. The Czech Republic had 13,238 confirmed cases of coronavirus infection by Tuesday morning, with 64 new infections on Monday. So far 8,373 people have recovered and 353 people have died. Although the virus is still circulating in Prague, the capital city has only seen a residual amount of...
Comet Neowise might just be the biggest space snowball in decades. After two other promising comets discovered earlier this year — Swan and Atlas — fizzled and faded away, Comet C/2020 F3 (aka Neowise) appears poised to deliver a spectacular show. On Saturday, NASA published a picture by the Czech photographer Miloslav Druckmüller as an astronomy picture of the day. NASA’s Astronomical Picture of the Day (APOD) is a prestigious award for the most interesting photographs of the universe, selected and supplemented of caption by astronomers Jerry Bonnell and Robert Nemiroff. The Comet Neowise was seen above Prague Castle on 13 July 2020. According to NASA solar system ambassador Eddie Irizarry, it should remain visible just before and around the time of first light until July 11. The comet will then dip below the horizon as it transitions from being an early riser to a cocktail hour sensation, hopefully. It’ll start to be visible again in the evening around July 15-16. It should be a little easier to see during the second half of July when it’s a little higher in the sky. The comet’s closest pass by Earth will be July 23, which might make for a particularly exciting viewing opportunity if the...
Expat Hub is a media for adventure-seeking expats that live in Prague. Join the Expat Hub on Facebook to connect with other expats and be the first one to read articles about life in Prague. For the Eco-conscious, the Facebook group Eco Expat will be the right platform to share your ideas about the Eco-friendly lifestyle and get to know sustainable local businesses that are striving to contribute to Ecology. Czech Republic’s naming process is steeped in tradition and cultural influence. Names carry a long, historical significance and are chosen with great care by parents. The use of academic titles in everyday life and the celebration of name days can come as a surprise to new expats, and the exclusion of middle names and patronymics can be a bureaucratic nightmare. Some names may be familiar, but others, such as Jíři, are unique to the region. Czech Name Day (“Svátek”) The Czech Republic is not unique in its celebration of name days; many countries, usually of Catholic or Orthodox background, have this tradition. Each name in the Czech Republic has a name day, and they originally corresponded with the saints’ feast days. In modern-day, name days carry little to no connection to their religious origins but...
The new product’s patented technology promises to make the testing process faster and simpler European biotech company GeneMe has developed a 30 minute Covid-19 mouth swab test for the travel and tourism industry, distributed by GeneMe UK Using patented technology, the new FRANKD test can be used for screening purposes to create ‘Covid-19-free ‘ zones within airports, hotels, tourist locations and event venues in a bid to eliminate the need for social distancing. According to the manufacturer, independent laboratory tests have shown that FRANKD is “100% specific to Covid-19 and 97% sensitive”. GeneMe UK CEO Andrew Wheeler said: “Mass testing of travelers, staff, and visitors is the only way to restart the travel and tourism industry safely and quickly. We have the technology and scale to help these industries get back to doing what they do best.” To best manage results, FRANKD links results to the free Yoti digital ID app, though it notes that, other ID apps can be used. Travellers and visitors downloading the Yoti ID app can link themselves to their test result and, after giving consent, the 30-minute test result will be automatically added to their app meaning they can then share their results with relevant authorities to gain access to transit...
Don’t have an account? Register
[swpm_registration_form level=”6″]
Already have an account? Log In
How Would You Like to Promote Your Business? PR ArticleDisplay bannersVideo productionNewsletter adsJob ListingsInfluencer Marketing
Your Email
We will come back to you within 24 hours with our proporsal
